This document explains how a person can claim JSP online, or with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to claim as quickly as possible online via the Services Australia site.

To get approved for JSP an individual must:

- be of qualifying age for JSP

• fulfill Australian house requirements for JSP
• be jobless, and
• trying to find work and happy to take part in activities that increase their possibilities of finding a job, or
• not able to work, study or try to find work due to medical condition, health problem or injury, or
• utilized or studying complete time and are unable to undertake these due to a medical condition, health problem or injury and work or study to go back to
  
  If the client has indicated they are not able to work due to a momentary inability, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).
  
  Disability Support Payment (DSP) sus/can RTW customers declaring JSP
  
  A DSP consumer whose payments have been suspended/ cancelled return to work (RTW) can declare an alternate payment when:
  
  - they are still working 30 or more hours each week, employment and
• their income falls below the JSP earnings test cut-off
  
  For instance, a self-employed DSP consumer is still working 30 hours weekly, however their income has actually lowered. See Rates and Thresholds.
  
  In all cases, check if the client is eligible to have their DSP reinstated before taking a look at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).
  
  Early declares for JSP
  
  Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they end up being qualified they should offer their checking account balances, evidence of income and employment separation information.
  
  Customers can start an early claim online. They will have the ability to finish Your personal details, Your circumstances and Your financial details.
  
  If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to respond to in the online claim.
  
  Customers can not finish Review and Confirm, Next actions or send the claim online up until within 2 week of being eligible for JSP. They will get a tip alert 2 week before the eligibility date.
  
  An apprehended individual might lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the consumer is qualified however not payable when they declare.
  
  Customers transferring from an existing income support payment can lodge an early claim up to 28 days before the date of qualification.
  
  Online claims
  
  Customers need to develop a myGov account and connect their Centrelink online to it.
  
  Once the client has connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:
  
  - check in to myGov and gain access to their connected Centrelink online account
• guarantee their individual details are correct. From the menu, select the My details > Personal and contact information > My profile to make updates
• from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab
  
  Customers claiming or transferring to JSP will see a decreased question set as part of their online claim if they are:
  
  - currently in receipt of an income support payment, or
• have actually cancelled from payment in the last 52 weeks
  
  Streamlined claims
  
  Sometimes, a job is provided to the consumer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their present payment.
  
  The task will allow the consumer to carry out a streamlined claim procedure to send a claim for JSP.
  
  See Transfer to JobSeeker Payment (JSP) from another payment.
  
  Assisted Customer Claims (ACC)
  
  ACC can be utilized for customers deemed unable or inappropriate to complete an online claim or nominees. ACC ought to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.
  
  ' Channel Hopping' within ACC suggests:
  
  - the consumer can start a claim online and a Service Officer can take it over, or
• a Service Officer can help a customer start a claim which can then be finished by the client in their Centrelink online account
  
  Remote consumers
  
  If the client resides in a remote area and usually uses an agent, Remote Service Centre, or phone to do business and is not able or unsuitable to finish an online claim, the consumer needs to be moved to the Remote Claims Processing (RCP) to start their ACC.
  
  The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote customers.
  
  The customer must have:
  
  - the remote indicator showing on the Customer Overview, or
• a property address in a remote location
  
  To check the address is in a remote place:
  
  - browse the town name in Office Locator
• see the Towns Result List
• view the Remoteness column
  
  Customers with nominee plans
  
  Correspondence nominees can send an online claim for JSP on behalf of their principal.
  
  If a correspondence candidate contacts to declare JSP on behalf of their principal, use an online claim initially. If they decrease the online claim deal, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.
  
  If a nominee is declaring on behalf of a person, encourage the nominee to assist the individual claim JSP using the person's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.
  
  Claim submission exceptions
  
  In some circumstances, it may not be affordable for a customer to complete all Required tasks prior to sending their claim. These include exceptions when specific vulnerabilities exist, see Circumstances Change Monitor (CCM).
  
  Relocating to an Area of Lower Employment Prospects (MALEP)
  
  Do not carry out any MALEP assessments. The Department of Social Services (DSS) have actually stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) assessments.
  
  If the consumer has actually moved address within the previous 26 weeks, Services Australia need to figure out if they have actually reduced their employment prospects by moving to a new location.
  
  If this holds true, the Service Officer should examine a possible MALEP employment associated exemption duration.
  
  Unemployed due to a voluntary act or misconduct
  
  If the client has willingly left work or been dismissed due to misconduct in the 12 weeks prior to declaring, a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have taken place.
  
  Do not produce compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to identify a non-compliance event has taken place.
  
  See Unemployment due to a voluntary act or misbehavior.
  
  RapidConnect
  
  Most task hunters are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.
  
  Job seekers who are qualified for a referral to a Workforce Australia or employment other specialist supplier, will have an initial consultation scheduled throughout the Participation Interview. Attending this first company consultation is referred to as the job seeker's RapidConnect requirement.
  
  In many cases, conference RapidConnect requirements will identify the start date of the job seeker's earnings support payment. Note: this goes through task hunters satisfying any waiting durations and certification requirements.
  
  Mutual commitment requirements
  
  The Department of Employment and Workplace Relations (DEWR) will automatically refer new task seekers to the Workforce Australia online employment service. This leaves out job candidates residing in Community Development Program (CDP) regions.
  
  Higher rate of JSP for 55 years and over
  
  Single client aged 55 years and over who have actually been getting an earnings support payment or allowance for 9 or more continuous months might be entitled to a greater rate of payment. The system will immediately calculate this and use the suitable rate for eligible consumers.
  
  Single Touch Payroll (STP)
  
  Pre-filled Single Touch Payroll (STP) data might provide to customers throughout their online claim. Employer details, name and ABN, will exist to the consumer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.
  
  Customers will have the choice to validate the company within the claim. If a customer confirms the employer, when on payment, STP pre-filled income will exist to the client when they report. If the customer does not verify the employer, as soon as on payment, the STP employer might present to the consumer again when they report.